Northwest Auto Care Alliance
Northwest Auto Care Alliance is a non-profit trade association serving independent automotive service professionals. NWACA has more than 900 members businesses throughout the State of Washington, Oregon, and Idaho which belong to 14 local units. The regional office is located in Lakewood, Washington.
NWACA has set standards, known as the Code of Ethics, that all members are expected to uphold. This code is an outline of responsible automotive consumer service practices. The automobile owner may be assured that businesses displaying the NWACA member sign employ education, professional technicians and provide service that meets stringent standards of excellence.
NWACA is dedicated to
EDUCATION. We promise to educate our customers by explaining testing and analysis, repair options, as well as features and benefits of services.
TRANSPARENCY. We will explain which repairs and services are required now, which can be performed for at a later date, and which are maintenance services.
DOCUMENTATION. We promise to provide an estimate of work and obtain authorization prior to work being conducted.
CARE. We promise to take the highest possible care for a customer’s vehicle while it is at our facility.
INTEGRITY. We promise to adhere to the highest standards of service and repair in servicing our customer’s vehicles.
SATISFACTION. We promise to promptly address customer concerns and offer resolutions.
PROFESSIONALISM. We promise to uphold the professional standards of conduct in our industry in order to raise consumer confidence.
TRAINING. We promise to keep up with current industry technology and trends by increasing our knowledge and skills through continuing education.
SAFETY. We promise to provide a safe work environment for our employees.
ADVOCACY. We promise to work with other repair facilities, industry partners, and professionals to provide a voice for our industry and for the safety of our customers.